Started from the Margins Now We Here: Harnessing the Power of Empathy


Empathy is having a moment - as well it should. As a tool, it helps us digital product makers to understand what our users want and need. Even more, as a super power, Empathy has helped marginalized populations to survive exclusion and hardship. Join me for an examination into how empathy is earned, not learned - and how we can use this knowledge to truly embrace User-centered design and deliver real value in our products.

Language: English

Level: Non technical / For everyone

Qa'id Jacobs

UX Strategist - Constellation Design

As a design thinker, traveler, and parent, Qa'id has developed creative and flexible solutions to complex and meaningful challenges. His drive to understand entire systems around a design challenge has made him a valuable leader on teams of various sizes and on projects in multiple industries. Qa'id has taken on challenges of class, locale, context, and resources by designing and distributing digital products for both community organizing and pure profit.

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